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FAQ/Common questions

What should I do if I forget my password?
If you have forgotten your account password, please go to the member login page and click on “forgot password”. The system will then ask you for the e-mail address that you used when you set up your account. Once you enter your email, an email will be delivered to you giving you further instructions on how to reset your password.

Can I still make a purchase if I’m not signed up as a member?
Non-members can make purchases, but it is still recommended to initially register as a member so that records of your purchases can be saved onto your account.
Purchase points will also be accumulated and recorded so that you may enjoy member-exclusive privileges.

Can I delete a member account?
If you have a need to delete a member account, please contact the customer service staff directly. We will confirm whether you are the account user and confer with you regarding removing the account.
After reviewing, the account will be deleted. After deletion, it will not be possible to restore the member’s records, so it is important to carefully consider account deletion.

Where can I buy this product in the US?
You can purchase our FikaGO strollers in the US exclusively on Amazon. Follow this link to …

How long will my order delivery take?
It takes about 2~3 working days for shipping to Taiwan's main island, 3~7 working days for remote areas of Taiwan's main island, and 7~14 working days for outlying islands.
(We do not provide services for designated delivery time and night delivery for the time being)

What is the cost of shipping?
In Taiwan's main island area, free shipping for the entire museum for a single purchase of 2,000 NTD or more.As a member, you can also enjoy free shipping from time to time.

What’s the shipping cost?
  • Home delivery (except outlying islands): 100 NTD
  • Superstore pickup & pickup payment (7-11, the whole family): 63 NTD
  • International logistics: freight is charged according to the country of delivery.

Do you offer a warranty?
If the product itself has defects or damage not caused by use, it can be sent back to the original factory for repair without any additional cost.
During the warranty period, if there are the following conditions, the repair fee/material parts fee/freight will be charged:
  • Those who fail to use the product correctly according to the instructions or disassemble or modify the product by themselves during the warranty period the repair fee/material parts fee/freight.
  • Damage caused by pet's bite, urine, applied external force, or failure caused by excessive use of consumable parts.
  • The replacement of merchandise accessories or consumable parts, such as tires, seat cloths, storage baskets, and other software are not covered by the warranty.

How to return/exchange goods?
Please refer to the return and exchange policy page for details.

Can I apply for a return or exchange at a physical dealership after buying online?
Unfortunately, you cannot.
FIkaGO does not possess its own physical store currently, and the general distributors are a separate entity from the FikaGO brand and they cannot handle online shopping-related issues.
Instead, please directly send a private message to the FikaGO Facebook page or the chat assistance in the lower right corner of the official website and someone will get in contact with you shortly.

Do you have a physical store?
We currently only cooperate with external authorized dealers. Please refer to the sales location page for details.

How can I contact you?
You can contact us by:
  • Clicking the contact icon at the bottom right of the official website.
  • Private messages on the FikaGO Facebook fan page.
  • Sending us a message to our customer service email: fikago@g-unione.com.
  • Calling us on 02-27616698